Reregistering with Cisco Cloud Service Portal

You can reregister your On Premises Cisco Secure Email and Web Manager with the Cisco Cloud Services portal based on any one of the following scenarios:

  • If you are unable to view or manage the devices (Cisco Secure Email and Web Managers) added to the Cisco Cloud Services portal when you automatically register your Cisco Secure Email and Web Manager with the Cisco Cloud Services portal.

  • If your Smart Account and Cisco Cloud Services Account are not linked when you automatically register your Cisco Secure Email and Web Manager with the Cisco Cloud Services portal.

You can also use the cloudserviceconfig > reregister sub command in the CLI to reregister your Cisco Secure Email and Web Manager with the Cisco Cloud Services portal.

Before you begin

Make sure you have met the following prerequisites:

  • Enabled Smart Software Licensing on your Cisco Secure Email and Web Manager.

  • Registered your Cisco Secure Email and Web Manager with Cisco Smart Software Manager.

Procedure

Step 1

Go to Networks > Cloud Service Settings page on your Cisco Secure Email and Web Manager.

Step 2

Click Reregister.

Note
After you click Reregister, you can choose whether you want to perform the task in either steps 3 or 4 or both depending on your requirement.

Step 3

[Optional] Choose the appropriate Cisco XDR Server to connect your Cisco Secure Email and Web Manager to the Cisco Cloud Services portal if your device was automatically registered with an incorrect Cisco XDR server.

Step 4

[Optional] Enter the registration token obtained from the Cisco Cloud Services portal, if your Cisco Secure Email and Web Manager was automatically registered with an incorrect Smart Account.

Step 5

Click Submit, the ‘Confirm reregistration’ dialog box appears only if you do not enter a registration token in step 4.

Step 6

Click Submit, in the ‘Confirm reregistration’ dialog box to allow Cisco Cloud Services to use the token auto-generated from the Cisco Cloud Services portal with the Smart Account information to reregister your Cisco Secure Email and Web Manager with the Cisco Cloud Services portal.

Note

If you are not using Smart Software License on your Secure Email and Web Manager and you want to modify the region of the Cisco XDR server, then deregister your Secure Email and Web Manager from Cisco XDR (Deregister Secure Email and Web Manager from Cisco Cloud Services Portal) and then click the Register button.